To buy or help call 09 09 274 3700
Monday to Friday 7AM to 5PM. 9H Lady Ruby Drive, East Tamaki, 2161 Auckland
(09) 274 3700

Returns & Refunds

Returns & Refunds

We hope you love what you ordered, but if something isn't right, let us know. We're happy to exchange your item or refund your money. You can return your order to Complete Services for your added convenience. Our ultimate goal is for you to be completely satisfied with your purchase.

If you receive an item you're dissatisfied with, you may return it within 90 days** for a refund or exchange within our current return policy guidelines. For additional assistance call toll-free 0800 4266753 COMPLETE SERVICESand one of our customer service representatives will be glad to recommend alternate return options that may be available. Information contained on the invoice will be necessary to process the return or refund. Please have the invoice ready when you call. After the return period,** products will be covered by the manufacturer's warranty as applicable.

Outdoor power equipment purchases and major appliance purchases may be returned within 30 days of the date of purchase, with the original receipt. Outdoor power equipment includes mowers, chain saws, generators, pressure washers and more. Major appliancesmay need to be repaired, replaced or refund the purchase price based on the original method of payment.

Products must be in like-new condition in order to receive a refund. Items still covered by the manufacturer's warranty will be repaired at no cost to the customer. Repairs not covered under the warranty are the responsibility of the customer.